About Selden Water Damage Pros

What happens when you call

Every call follows the same short path, so you know what to expect while water is still moving.

1. You describe what is happening, where the water is coming from and whether anyone is in danger.
2. We tell you the first safe steps, such as closing the main valve or staying out of a room.
3. We dispatch a crew when one is available and tell you plainly if the response will be same-day.
4. On site, the crew checks the damage with moisture meters and a thermal imaging camera.
5. They explain the scope and the price before any work starts, and you decide whether to go ahead.

If a call involves gas, a live electrical hazard or a structure that is sagging, we ask you to leave and call 911 or the utility first.

Where we stop

We are a water damage restoration service. We are not a plumbing, roofing, waterproofing or electrical company, and we do not pretend to be.

If a pipe needs replacing, a roof needs patching or a panel needs repair, you will need the right licensed trade for that job. We can tell you which one to call, and the restoration crew will dry and repair what the water already touched.

We also do not decide your insurance outcome and we do not promise that a claim will be approved. That decision belongs to you and your insurer.

What dispatch asks you on the first call

The first call is short and practical. Dispatch asks where the water came from, whether it has been stopped, and how far it has spread across the floor, walls or ceiling. You will also be asked whether anyone smells gas or sees water near outlets, because those answers change what you should do before any crew arrives.

Next comes the address and the type of building. A finished basement in an older Selden house raises different questions than a single-story shop on Middle Country Road. Dispatch also asks about materials such as carpet, hardwood or drywall, since those decide what equipment goes on the truck.

• Where the water started and whether the supply is shut off
• Which rooms and materials are wet
• Whether power, gas or sewage is involved
• The address, the type of building and who will meet the crew

None of this adds up to a promise about timing. It lets dispatch match the right crew and tools to the problem, and it lets you take safe steps while you wait. You can read how those steps differ by source on the services page, or see which hamlets we cover on the service area page.

How scope and price are explained

Before work starts, the crew walks you through what they found, which rooms and materials are affected, and what drying or removal each one needs. The price follows from that scope, and it is given to you before anyone sets up equipment.

Water category, the area affected, the materials involved and how many days of drying are needed all change the total. If something is found later behind a wall, the change is explained before it is done, not afterward.

Documentation for your claim

Water damage and insurance usually travel together, so the record matters. Crews can take photos, log moisture readings and write down the scope of work.

You can hand that record to your insurer along with your own claim. Check your policy for what it covers, since sudden and accidental damage is often treated differently from gradual leaks. For more on how the process runs, see our water damage services or the towns we serve.