This policy explains how Selden Water Damage Pros handles information when you visit this site, call our line or send us an email. We are a call-only service, so most of what we learn comes from the conversation itself.
Information a call or email may involve
When you call, you may tell us your name, phone number, the address of the property, a description of the damage and details about your insurance. Your phone number is also visible to us through the call itself.
If you email [email protected], we receive your email address and whatever you choose to write. Please do not send payment card numbers or other sensitive financial details by email.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you do not want a call recorded, tell the dispatcher at the start of the call or use email for non-urgent questions.
How we use information
- To understand what is happening and dispatch the right crew.
- To pass the address and job details to the crew who will visit.
- To answer questions and follow up on a request you made.
- To review calls for quality and to train our team.
- To meet legal obligations when they apply.
We use the information for those purposes and not for unrelated ones. We keep it only as long as it is useful for those purposes or as long as the law asks us to.
No forms on this site
This site does not have contact forms, account logins or any place to submit personal details. Requests are made by phone or email only. That keeps the amount of information collected through the website small.