We take water damage calls by phone, 24 hours a day, every day of the week. Call (934) 223-1875 and a dispatcher will talk you through the first steps and send a licensed and insured crew when one is available.
We do not use an online form. Water does not wait for a reply, so a live conversation is the quicker route.
Where to find us
Our address is 999 Middle Country Road, Selden, NY 11784, in College Plaza. Middle Country Road is NY 25, the main east-west road through Selden.
The line is the main way to reach us, and visits are not set up the way a shop counter is. If you want to send a written note or a question that is not urgent, email [email protected] and we will reply as soon as we can.
Have these ready when you call
- The address where the water is, including the floor or room.
- Where the water seems to come from, if you know.
- About how long it has been running or standing.
- Whether any water has touched electrical outlets, appliances or insulation.
- Your insurance company name and policy details, if you have them nearby.
None of this is required to place the call. If you do not know an answer, say so and the dispatcher will help you work it out.
While you wait for the crew
Safety comes first
If you smell gas or see sparking or a live wire, leave the building and call 911 or the utility before anything else. Stay out of rooms where the ceiling is sagging or the floor feels soft.
- Stop the source if you can. Close the main water valve or the valve at the fixture.
- Turn off power to the wet area only if the electrical panel is dry and safe to reach.
- Lift small valuables, papers and rugs off wet floors.
- Keep children and pets away from standing water, especially if it may have come from a drain or toilet.
- Take photos of the damage before you move things, since they help later with a claim.
Business and commercial calls
Shops, offices and multi-unit buildings can call the same line. Tell the dispatcher whether tenants are affected and whether the space can stay open, so the crew can plan around it. You can read more on our commercial water damage page.
Questions we hear in Selden
Is there a contact form?
No. We take requests by phone so someone can help you right away. For non-urgent questions, you can email us.
What is your email address?
Our email is [email protected]. For active water, call instead, since a phone call gets a faster response than email.
Do you answer calls at night and on holidays?
Yes. The line is open 24/7. Same-day response is offered when a crew is available, and no arrival time is promised.
Can I visit the office?
The address is 999 Middle Country Road, Selden, NY 11784, in College Plaza. Call first, because crews work in the field and dispatch happens by phone.
Need dispatch now?
Call (934) 223-1875